Shipping Policy

Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to LAXLEY ESSENTIALS SDN. BHD.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to LAXLEY ESSENTIALS SDN. BHD., accessible from https://laxleyessentials.com
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Shipping Coverage

The Company currently provides shipping within Malaysia only.

We do not offer:

  • International shipping outside Malaysia
  • Cross-border delivery services

Any Orders placed with a delivery address outside Malaysia will be declined or cancelled.

2. Shipping Fees

We offer free shipping for all Orders within Malaysia.

There are:

  • No minimum purchase requirements
  • No hidden handling or packaging fees

3. Processing Time

All Orders are processed within a reasonable timeframe after payment confirmation.

Processing includes:

  • Order verification
  • Packaging
  • Handover to courier services

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

4. Delivery Time

Estimated delivery time is within 7 business days from the date of shipment.

Please note:

  • Delivery timelines are estimates and may vary depending on location and courier operations
  • Remote or rural areas may experience slightly longer delivery times

5. No Express or Overnight Delivery

We currently do not offer:

  • Same-day delivery
  • Overnight shipping
  • Express courier options

All Orders are shipped using standard delivery services only.

6. Shipping Method

Orders will be shipped via third-party courier services selected by the Company.

The choice of courier may vary based on:

  • Delivery location
  • Package size and weight
  • Operational considerations

7. Order Tracking

Where available, tracking details will be provided after the Order has been shipped.

You are responsible for monitoring the delivery status using the provided tracking information.

8. Delivery Issues

Incorrect Address

You are responsible for providing accurate shipping details. The Company will not be liable for:

  • Failed deliveries due to incorrect or incomplete addresses
  • Additional costs incurred for re-delivery

Missed Deliveries

If delivery attempts fail, the courier may:

  • Reattempt delivery
  • Require self-collection from a designated location

9. Damaged or Lost Packages

While we take care in packaging all Goods, the Company is not responsible for damages or losses caused during transit by third-party couriers.

However, if You receive:

  • Damaged Goods
  • Missing items

Please contact Us within a reasonable timeframe, and We will review the issue on a case-by-case basis.

10. Delays

Shipping delays may occur due to circumstances beyond Our control, including but not limited to:

  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • High order volumes

The Company shall not be held liable for such delays.

11. Order Changes and Cancellations

Once an Order has been processed or shipped, changes or cancellations may not be possible.

If You need to make changes, please contact Us immediately after placing the Order.

12. Governing Law

This Shipping Policy shall be governed and interpreted in accordance with the laws of Malaysia.

13. Contact Information

If You have any questions regarding this Shipping Policy, You may contact Us:

LAXLEY ESSENTIALS SDN. BHD.
80A, Jalan Perai Jaya 2
Bandar Perai Jaya
13600 Perai, Pulau Pinang
Malaysia
Email: laxley-essentials@outlook.com