Terms & Conditions

Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to LAXLEY ESSENTIALS SDN. BHD.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to LAXLEY ESSENTIALS SDN. BHD., accessible from https://laxleyessentials.com
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Acknowledgment

These Terms and Conditions govern the use of this Service and the agreement that operates between You and the Company. By accessing or using the Service, You agree to be bound by these Terms. If You disagree with any part of these Terms, You may not access the Service.

2. Eligibility

By using this Service, You represent that You are at least 18 years old or accessing under the supervision of a parent or legal guardian.

3. Products and Services

We specialize in supplying organic soap-making materials including essential oils, dried herbs, glycerine, and moulds. All Goods are subject to availability. We reserve the right to discontinue or modify any product at any time without prior notice.

4. Orders

When You place an Order, You are making an offer to purchase Goods subject to these Terms.

We reserve the right to:

  • Refuse or cancel Your Order at any time for reasons including but not limited to product availability, errors in pricing, or suspicion of fraud
  • Limit quantities purchased per person or per Order

You agree to provide accurate and complete information when placing an Order.

5. Pricing and Payments

All prices are listed in Malaysian Ringgit (MYR) unless otherwise stated. We reserve the right to change prices at any time without prior notice.

Payments must be made through the available payment methods on the website. Orders will only be processed upon successful payment confirmation.

6. Shipping and Delivery

We aim to process and ship Orders promptly. However, delivery times are estimates and may vary due to external factors.

The Company is not liable for delays caused by courier services or unforeseen circumstances.

7. Returns and Refunds

Due to the nature of our products, returns are only accepted under the following conditions:

  • Goods received are damaged or defective
  • Incorrect items were sent

You must notify Us within a reasonable timeframe after receiving the Goods. Items must be unused and in original packaging.

We reserve the right to reject return requests that do not meet these conditions.

8. Product Use Disclaimer

Our products, including essential oils and soap-making ingredients, are intended for external use only.

You are responsible for:

  • Ensuring safe handling and usage of the products
  • Conducting proper testing before use (e.g., skin patch tests)

The Company shall not be liable for any misuse, allergic reactions, or damages resulting from improper use of the Goods.

9. Intellectual Property

All content on the Service, including logos, text, images, and product descriptions, is the property of the Company and protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any content without prior written consent.

10. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use or inability to use the Service
  • Purchase or use of Goods
  • Any errors or omissions in content

11. Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, You consent to the collection and use of information in accordance with that policy.

12. Termination

We may terminate or suspend Your access to the Service immediately, without prior notice, if You breach these Terms.

13. Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

14. Changes to These Terms

We reserve the right to modify or replace these Terms at any time. Updated versions will be posted on this page with a revised effective date.

Your continued use of the Service after any changes constitutes acceptance of the new Terms.

15. Contact Information

If You have any questions about these Terms and Conditions, You may contact Us:

LAXLEY ESSENTIALS SDN. BHD.
80A, Jalan Perai Jaya 2
Bandar Perai Jaya
13600 Perai, Pulau Pinang
Malaysia
Email: laxley-essentials@outlook.com