Refund and Returns Policy

1. Overview

This Return & Refund Policy outlines the terms under which You may request returns, refunds, or cancellations when purchasing Goods from the Company.

By placing an Order with Us, You agree to the terms stated in this Policy.

2. Return Eligibility (30 Days)

You may request a return within 30 days from the date You receive the Goods.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • Proof of purchase (e.g., order confirmation or receipt) must be provided

We reserve the right to decline returns that do not meet the above conditions.

3. Refund Policy

Once Your returned item is received and inspected, We will notify You regarding the status of Your refund.

If approved:

  • Refunds will be processed using the original payment method
  • Processing time may vary depending on Your payment provider

Refunds may be granted under the following circumstances:

  • The item is defective or damaged upon arrival
  • The wrong item was delivered
  • The item does not match the description on the Service

4. Return Process

To initiate a return, please contact Us via email with the following details:

  • Your name and order number
  • Description of the issue
  • Supporting evidence (e.g., photos, if applicable)

We will provide further instructions once Your request has been reviewed.

5. Cancellation Policy (12 Hours)

You may request to cancel Your Order within 12 hours of placing it.

To cancel an Order:

  • Contact Us as soon as possible via email
  • Provide Your order details for verification

If the cancellation request is made within the allowed timeframe, a full refund will be issued.

6. Late or Missing Refunds

If You have not received Your refund after approval:

  • First check with Your bank or payment provider
  • Processing times may vary depending on financial institutions

If You still have not received Your refund after a reasonable period, please contact Us for assistance.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If You need an exchange, please contact Us with relevant details.

8. Contact Us

If You have any questions about this Return & Refund Policy, You may contact Us:

LAXLEY ESSENTIALS SDN. BHD.
Email: laxley-essentials@outlook.com
Address:
80A, Jalan Perai Jaya 2
Bandar Perai Jaya
13600 Perai, Pulau Pinang
Malaysia